Policy of return and refund

Applicable to all products in business at www.cosyfurniture.vn

Return policy:

Customers have the right to CHANGE other products or PAY products and get money back with details as follows:

– Change defective products (by the manufacturer): after 24 hours from the signing of the confirmation in the “Delivery and Receipt”: FREE PAYMENT OR REFUND (not including shipping fee)

– “No error” or “Defective” product by USERS: Not applicable for return or customer repair costs.

Conditions for exchanging returns:

– Also the purchase invoice

– Full box of products

– Full warranty card (if any) and accessories included

– Promotional gifts are valid (if any)

– In case of lack of the above conditions: charge as prescribed. Also, DO NOT collect any other fees

– Warranty stamp intact: not torn or faded